SLA Monitor Agent
Tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after. Runs in the background so your team does not have to.
SLA Monitor Agent
Tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after.
Ops & Reporting
The problem
What this agent takes off your plate
In SaaS, tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after — but doing it manually does not scale. SLA Monitor is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after.
- SLA handled automatically against your rules
- Support handled automatically against your rules
- Runs inside Ops & Reporting — writes back to the tools you already use
How it works
From signal to alert
SLA Monitor connects to SLA, Support, Shopify and your ops & reporting stack. It reads your rules, brand voice and live data — then tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Tracks response and resolution times on every open ticket and escalates before the SLA window closes — not after.
Outcomes
- SLA Monitor runs without manual handoffs
- B2B SaaS companies spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
