187N · Handle the work · operated service
AI Customer Support
Handle the repeat questions. Keep the human judgment.
Policy-backed support for order questions, product answers and repeat requests—with a clear handoff when a customer needs a person.
- WhatsApp support and flows via MegaSend.io
- Ticket intent, urgency and risk classification
- WISMO and order-status handling
The conversation desk · interactive demo
An answer is only as good as its context.
Open a conversation, check the policy behind the draft, then approve, edit or escalate.
EMAIL / #10482
Where is my order?
Order dispatched · carrier scan yesterday. Policy source attached for the operator.
From bottleneck to handoff
What changes for your team.
Ticket volume grows, approved answers stay trapped in individual inboxes and the same exceptions are solved from zero.
A connected service workflow with grounded replies, review controls and a documented path for exceptions.
What we take on
- WhatsApp support and flows via MegaSend.io
- Ticket intent, urgency and risk classification
- WISMO and order-status handling
- Policy-grounded FAQ and product answers
- Returns, refund preparation and subscription flows
- Suggested replies with approve-and-edit controls
- Conversation memory from approved resolutions
- Escalation, autonomy levels and Mission Control reporting
Before we start
Clear inputs.
A useful first loop.
- 01Current shipping, returns, refund and product policies
- 02Approved access to order data and your support channels
- 03A support lead for exceptions and escalation rules
A good fit
Stores with repeatable support volume
Teams that need faster coverage with explicit approval rails
Not the right fit
Teams seeking unbounded autonomous refunds
Businesses without current policies or reliable order data
Connection
Every outcome sharpens the next decision.
Every resolved conversation feeds Mission Control — and the next answer.
Built to learn. Run with accountability.
Self-improving. Under control.
Stop solving the same problem twice.
Approved answers, insights and corrections carry into the next run. Your team builds on what already works.
Shopifyconnected
Meta Adssynced
Stripescoped
Google AdssyncedYou decide what AI can do.
Clear access rules. Recorded activity. Human approval for consequential decisions. You stay in control.
Your first step · free 30-minute audit
Find the first thing worth taking off your plate.
We review your bottleneck, map what 187N could take over and agree on a sensible next step. You leave with an honest fit verdict—not an obligation.
Scoped on the audit. Autonomy is earned intent by intent; no fixed automation percentage is promised.
Book a free Growth Systems AuditNo commitment. No need to choose the whole stack.
FAQ
Straight answers.
What happens when the answer is uncertain?
The request is escalated with its context. Missing information is a reason to ask or hand off, not to fabricate an answer.
Can it issue refunds?
Refund preparation can be part of the workflow. Financial decisions stay within the explicitly agreed approval rules; the demo does not issue refunds.
Which conversations should we start with?
Start with repeat, lower-risk intents such as order status and approved product FAQs. Expansion is reviewed intent by intent, not against an invented automation percentage.
Does this replace our entire support team?
No. It takes repeatable work out of the queue while people retain sensitive conversations, exceptions and policy ownership. It is part of Core, Growth and Full Stack.
What happens on the audit?
In one free 30-minute working session, an operator maps the repeated work, the data it needs, its decision rights and the approvals it must keep. You leave with a sensible first Hermes loop and an honest fit verdict.