Order Exception Agent
Catches stuck, failed and high-risk orders across your stack and resolves or escalates each one.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Stuck, failed and high-risk orders caught across your stack — resolved or escalated before the customer notices.
Order exceptions — failed payments, stuck fulfilment, address errors — sit in system logs until a customer complains. By then you are fixing problems reactively instead of preventing them.
How it works
The agent monitors order status across Shopify, your 3PL and payment processor, catches exceptions in real time, attempts automated resolution where possible, and escalates the rest with full context.
- Exception detected — Payment · fulfilment · address
- Attempt auto-resolve — Retry · correct · reprocess
- Customer notified — Proactive · on-brand update
- Order cleared — Fulfilled · confirmed
- Manual intervention needed — Escalated to ops
What it can deliver
- Resolved orders
- Customer notifications
- Escalation tickets
Potential integrations
Shopify · ShipBob · Stripe · Gorgias · Slack
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset