Order Exception Agent
Stuck, failed and high-risk orders caught across your stack — resolved or escalated before the customer notices.
Order Exception Agent
Catches stuck, failed and high-risk orders across your stack and resolves or escalates each one.
Ops & Reporting
The problem
What this agent takes off your plate
Order exceptions — failed payments, stuck fulfilment, address errors — sit in system logs until a customer complains. By then you are fixing problems reactively instead of preventing them.
- Exceptions caught in real time — not from customer complaints
- Automated resolution for common issues — address, payment retry
- Full order context attached to every escalation
- Cross-system monitoring — Shopify, 3PL, payments
How it works
From exception to resolved order
The agent monitors order status across Shopify, your 3PL and payment processor, catches exceptions in real time, attempts automated resolution where possible, and escalates the rest with full context.
Why this agent
Catches stuck, failed and high-risk orders across your stack and resolves or escalates each one.
Outcomes
- Fewer customer complaints about order issues
- Proactive communication on every exception
- Ops team only handles what cannot auto-resolve
- Exception patterns visible before they trend
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
