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Shipment Status Agent

Answers tracking queries from customers and internal teams with live data — continuously, in your systems, in your tone.

Shipment Status Agent

Answers tracking queries from customers and internal teams with live data — status visible without anyone opening a carrier portal.

Support• Tracking• Status

Support

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Ideal forLogistics and supply chain teams

The problem

What this agent takes off your plate

In logistics, answers tracking queries from customers and internal teams with live data — status visible without anyone opening a carrier portal — but doing it manually does not scale. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Answers tracking queries from customers and internal teams with live data
  • status visible without anyone opening a carrier portal.
  • Tracking handled automatically against your rules
  • Status handled automatically against your rules

How it works

End-to-end workflow

Shipment Status connects to Tracking, Status, Gorgias and your support stack. It reads your rules, brand voice and live data — then answers tracking queries from customers and internal teams with live data — status visible without anyone opening a carrier portal. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Work arrivesTracking · trigger fired
Shipment Status processesStatus · rules applied
Validate outputQuality · policy check
Write backSystems updated · team notified
ExceptionHuman review when needed
Runs continuously in the background

Why this agent

Answers tracking queries from customers and internal teams with live data — status visible without anyone opening a carrier portal.

Outcomes

  • Shipment Status runs without manual handoffs
  • Logistics and supply spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • Tracking
  • Status
  • Gorgias
  • Zendesk
  • Intercom
  • Shopify

Writes back

  • Tracking
  • Status
  • Automated actions
  • Drafts & summaries
  • Tracking
  • Status

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Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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