Ticket Triage Agent
Reads every inbound ticket, classifies intent and urgency, drafts a reply in your tone, and clears the routine ones.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Every inbound ticket is read, classified and answered in your tone — routine cases close without your team opening the inbox.
Support queues grow faster than headcount. Agents spend hours on WISMO, sizing questions and policy checks while urgent cases wait. Context lives across Shopify, your helpdesk and past threads — so even simple tickets take five minutes each.
How it works
The agent connects to your helpdesk and order data, reads each new ticket against your policies and brand voice, then either sends a complete reply or routes the exception to the right person with context attached.
- Ticket arrives — Gorgias · email & chat
- Classify intent & urgency — WISMO · low · auto-resolve OK
- Pull order context — Order #4821 · shipped · tracking linked
- Draft on-brand reply — Policy-checked · ready to send
- Wholesale inquiry — Routed to account team
What it can deliver
- Resolved tickets
- Draft replies
- Escalation summaries
- Tags & routing
Potential integrations
Gorgias · Zendesk · Intercom · Shopify · Recharge
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset