Ticket Triage Agent
Every inbound ticket is read, classified and answered in your tone — routine cases close without your team opening the inbox.
Ticket Triage Agent
Reads every inbound ticket, classifies intent and urgency, drafts a reply in your tone, and clears the routine ones.
Support
The problem
What this agent takes off your plate
Support queues grow faster than headcount. Agents spend hours on WISMO, sizing questions and policy checks while urgent cases wait. Context lives across Shopify, your helpdesk and past threads — so even simple tickets take five minutes each.
- Classifies intent, urgency and auto-resolve eligibility on every ticket
- Pulls live order, subscription and return data before drafting
- Replies in your tone — not generic AI copy
- Escalates edge cases with a summary so your team starts informed
How it works
From ticket to resolution
The agent connects to your helpdesk and order data, reads each new ticket against your policies and brand voice, then either sends a complete reply or routes the exception to the right person with context attached.
Why this agent
Reads every inbound ticket, classifies intent and urgency, drafts a reply in your tone, and clears the routine ones.
Outcomes
- First response in minutes, not hours
- Support team focuses on exceptions only
- Consistent tone across every channel
- Full audit trail in your helpdesk
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
