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WISMO Resolver

"Where's my order?" gets an instant, accurate answer — live tracking pulled from Shopify and your 3PL, written in your tone.

WISMO Resolver

Answers "where's my order?" by pulling live tracking from Shopify and your 3PL, with a written update.

Support• Order tracking• Shipping

Support

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Ideal forE-commerce brands with high order volume

The problem

What this agent takes off your plate

WISMO tickets are your highest-volume support category and every one needs a tracking lookup, carrier check and a personalised reply. They clog the queue and pull agents away from cases that actually need a human.

  • Live tracking from Shopify and your 3PL on every WISMO
  • Proactive delay detection before the customer escalates
  • Replies written in your brand voice — not a tracking link dump
  • Complex shipping issues routed with full context

How it works

From WISMO to answered

When a WISMO ticket arrives, the agent identifies the order, pulls live tracking from Shopify and your fulfilment partner, checks for delays or exceptions, and sends a complete update — or escalates if something is genuinely wrong.

Running agent
WISMO ticket arrivesEmail · chat · social
Match to orderShopify · customer verified
Pull live tracking3PL · carrier · ETA
Send written updateOn-brand · tracking linked
Lost shipmentEscalated to ops team
Most WISMO tickets cleared without a human

Why this agent

Answers "where's my order?" by pulling live tracking from Shopify and your 3PL, with a written update.

Outcomes

  • WISMO volume drops from your active queue
  • Customers get answers in minutes
  • Ops only sees genuine fulfilment problems
  • Tracking data stays current on every reply

Connects to

  • Shopify
  • Gorgias
  • Zendesk
  • ShipBob
  • Sendcloud

Writes back

  • Resolved WISMO tickets
  • Tracking updates
  • Delay escalations
  • Order tracking
  • Shipping

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Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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