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Returns Processing Agent

Books returns into the WMS, classifies the condition and informs the customer — continuously, in your systems, in your tone.

Returns Processing Agent

Books returns into the WMS, classifies the condition and informs the customer — reverse logistics without the manual processing.

Ops & ReportingReturnsReverse Logistics

Ops & Reporting

Book an audit call
Ideal forLogistics and supply chain teams

The problem

What this agent takes off your plate

In logistics, books returns into the WMS, classifies the condition and informs the customer — reverse logistics without the manual processing — but doing it manually does not scale. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Books returns into the WMS
  • classifies the condition and informs the customer
  • reverse logistics without the manual processing.
  • Returns handled automatically against your rules

How it works

End-to-end workflow

Returns Processing connects to Returns, Reverse Logistics, Shopify and your ops & reporting stack. It reads your rules, brand voice and live data — then books returns into the WMS, classifies the condition and informs the customer — reverse logistics without the manual processing. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Work arrivesReturns · trigger fired
Returns Processing processesReverse Logistics · rules applied
Validate outputQuality · policy check
Write backSystems updated · team notified
ExceptionHuman review when needed
Runs continuously in the background

Why this agent

Books returns into the WMS, classifies the condition and informs the customer — reverse logistics without the manual processing.

Outcomes

  • Returns Processing runs without manual handoffs
  • Logistics and supply spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • Returns
  • Reverse Logistics
  • Shopify
  • Slack
  • Airtable
  • Google Sheets

Writes back

  • Returns
  • Reverse Logistics
  • Automated actions
  • Drafts & summaries
  • Returns
  • Reverse Logistics
Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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