Referral Processing Agent
Takes a referral from receipt to booked appointment — coordinates with the referring clinician, books the slot and confirms with the patient.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Takes a referral from receipt to booked appointment — continuously, in your systems, in your tone.
In healthcare, takes a referral from receipt to booked appointment — coordinates with the referring clinician, books the slot and confirms with the patient — but doing it manually does not scale. Referral Processing is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
How it works
Referral Processing connects to Referrals, Coordination, Epic and your ops & reporting stack. It reads your rules, brand voice and live data — then takes a referral from receipt to booked appointment — coordinates with the referring clinician, books the slot and confirms with the patient. Exceptions land with your team; everything else runs without another dashboard to check.
- Work arrives — Referrals · trigger fired
- Referral Processing processes — Coordination · rules applied
- Validate output — Quality · policy check
- Write back — Systems updated · team notified
- Exception — Human review when needed
What it can deliver
- Referrals
- Coordination
- Automated actions
- Drafts & summaries
Potential integrations
Referrals · Coordination · Epic · Cerner · Twilio · Shopify
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset