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Medical Records Request Agent

Processes patient requests for their medical records within the legal window, in the required format — continuously, in your systems, in your tone.

Medical Records Request Agent

Processes patient requests for their medical records within the legal window, in the required format — GDPR-compliant by default.

SupportRecordsGDPR

Support

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Ideal forClinics, practices and healthcare providers

The problem

What this agent takes off your plate

In healthcare, processes patient requests for their medical records within the legal window, in the required format — GDPR-compliant by default — but doing it manually does not scale. Medical Records Request is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Processes patient requests for their medical records within the legal window
  • in the required format
  • GDPR-compliant by default.
  • Records handled automatically against your rules

How it works

From request to complete file

Medical Records Request connects to Records, GDPR, Epic and your support stack. It reads your rules, brand voice and live data — then processes patient requests for their medical records within the legal window, in the required format — GDPR-compliant by default. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Request sentRecords · checklist attached
Track submissionsGDPR · status per item
Chase missing itemsReminders · escalation
File completeArchived · next step triggered
Files complete without manual chasing

Why this agent

Processes patient requests for their medical records within the legal window, in the required format — GDPR-compliant by default.

Outcomes

  • Medical Records Request runs without manual handoffs
  • Clinics, practices and spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • Records
  • GDPR
  • Epic
  • Cerner
  • Twilio
  • Gorgias

Writes back

  • Records
  • GDPR
  • Completed files
  • Chase logs
  • Records
  • GDPR
Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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