Last-mile Exception Agent
Handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — continuously, in your systems, in your tone.
Last-mile Exception Agent
Handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up.
Support
The problem
What this agent takes off your plate
In logistics, handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up — but doing it manually does not scale. Last-mile Exception is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Handles failed delivery attempts: contacts the customer
- reschedules and monitors to resolution
- exceptions cleared before they build up.
- Last Mile handled automatically against your rules
How it works
End-to-end workflow
Last-mile Exception connects to Last Mile, Exceptions, Gorgias and your support stack. It reads your rules, brand voice and live data — then handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up.
Outcomes
- Last-mile Exception runs without manual handoffs
- Logistics and supply spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
