Last-mile Exception Agent

A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.

The work it handles

Handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — continuously, in your systems, in your tone.

In logistics, handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up — but doing it manually does not scale. Last-mile Exception is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

How it works

Last-mile Exception connects to Last Mile, Exceptions, Gorgias and your support stack. It reads your rules, brand voice and live data — then handles failed delivery attempts: contacts the customer, reschedules and monitors to resolution — exceptions cleared before they build up. Exceptions land with your team; everything else runs without another dashboard to check.

1. Work arrives — Last Mile · trigger fired
2. Last-mile Exception processes — Exceptions · rules applied
3. Validate output — Quality · policy check
4. Write back — Systems updated · team notified
5. Exception — Human review when needed

What it can deliver

• Last Mile
• Exceptions
• Automated actions
• Drafts & summaries

Potential integrations

Last Mile · Exceptions · Gorgias · Zendesk · Intercom · Shopify

Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.

Ownership and operation

Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.

Related workflows