In-stay Concierge Agent
Answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Answers guest questions during the stay — continuously, in your systems, in your tone.
In hospitality, answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement — but doing it manually does not scale. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
How it works
In-stay Concierge connects to Concierge, In-stay, Gorgias and your support stack. It reads your rules, brand voice and live data — then answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement. Exceptions land with your team; everything else runs without another dashboard to check.
- Work arrives — Concierge · trigger fired
- In-stay Concierge processes — In-stay · rules applied
- Validate output — Quality · policy check
- Write back — Systems updated · team notified
- Exception — Human review when needed
What it can deliver
- Concierge
- In-stay
- Automated actions
- Drafts & summaries
Potential integrations
Concierge · In-stay · Gorgias · Zendesk · Intercom · Shopify
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset