In-stay Concierge Agent
Answers guest questions during the stay — continuously, in your systems, in your tone.
In-stay Concierge Agent
Answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement.
Support
The problem
What this agent takes off your plate
In hospitality, answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement — but doing it manually does not scale. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Answers guest questions during the stay
- via chat or SMS without front-desk involvement.
- Concierge handled automatically against your rules
- In-stay handled automatically against your rules
How it works
End-to-end workflow
In-stay Concierge connects to Concierge, In-stay, Gorgias and your support stack. It reads your rules, brand voice and live data — then answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Answers guest questions during the stay — restaurants, transport, activities — via chat or SMS without front-desk involvement.
Outcomes
- In-stay Concierge runs without manual handoffs
- Hotels, restaurants and spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
