HR Ticket Router Agent
Handles the routine HR questions — payslip, leave balance, policy — and routes the complex ones to the right person. Runs in the background so your team does not have to.
HR Ticket Router Agent
Handles the routine HR questions — payslip, leave balance, policy — and routes the complex ones to the right person.
Support
The problem
What this agent takes off your plate
In HR, handles the routine HR questions — payslip, leave balance, policy — and routes the complex ones to the right person — but doing it manually does not scale. HR Ticket Router is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Handles the routine HR questions
- leave balance
- and routes the complex ones to the right person.
- HR Support handled automatically against your rules
How it works
From inbound to the right owner
HR Ticket Router connects to HR Support, Routing, Gorgias and your support stack. It reads your rules, brand voice and live data — then handles the routine HR questions — payslip, leave balance, policy — and routes the complex ones to the right person. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Handles the routine HR questions — payslip, leave balance, policy — and routes the complex ones to the right person.
Outcomes
- HR Ticket Router runs without manual handoffs
- HR teams and spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
