Complaint Handler Agent
Receives every complaint, registers it with a priority label and escalates to the right manager — nothing disappears into a general inbox.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Receives every complaint, registers it with a priority label and escalates to the right manager — continuously, in your systems, in your tone.
In hospitality, receives every complaint, registers it with a priority label and escalates to the right manager — nothing disappears into a general inbox — but doing it manually does not scale. Complaint Handler is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
How it works
Complaint Handler connects to Complaints, Escalation, Gorgias and your support stack. It reads your rules, brand voice and live data — then receives every complaint, registers it with a priority label and escalates to the right manager — nothing disappears into a general inbox. Exceptions land with your team; everything else runs without another dashboard to check.
- Work arrives — Complaints · trigger fired
- Complaint Handler processes — Escalation · rules applied
- Validate output — Quality · policy check
- Write back — Systems updated · team notified
- Exception — Human review when needed
What it can deliver
- Complaints
- Escalation
- Automated actions
- Drafts & summaries
Potential integrations
Complaints · Escalation · Gorgias · Zendesk · Intercom · Shopify
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset