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Claims Intake Agent

Takes in every damage claim via a structured intake, classifies the claim type and opens the file — continuously, in your systems, in your tone.

Claims Intake Agent

Takes in every damage claim via a structured intake, classifies the claim type and opens the file — processing starts without delay.

SupportClaimsIntake

Support

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Ideal forInsurers and brokers

The problem

What this agent takes off your plate

In insurance, takes in every damage claim via a structured intake, classifies the claim type and opens the file — processing starts without delay — but doing it manually does not scale. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Takes in every damage claim via a structured intake
  • classifies the claim type and opens the file
  • processing starts without delay.
  • Claims handled automatically against your rules

How it works

From inbound to the right owner

Claims Intake connects to Claims, Intake, Gorgias and your support stack. It reads your rules, brand voice and live data — then takes in every damage claim via a structured intake, classifies the claim type and opens the file — processing starts without delay. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Inbound receivedClaims · all channels
Classify & scoreIntake · intent · urgency
Match owner or pathTeam · queue · self-serve
Deliver with contextSummary attached · SLA set
Ambiguous caseRouted to lead for review
Every item lands with the right owner

Why this agent

Takes in every damage claim via a structured intake, classifies the claim type and opens the file — processing starts without delay.

Outcomes

  • Claims Intake runs without manual handoffs
  • Insurers and brokers spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • Claims
  • Intake
  • Gorgias
  • Zendesk
  • Intercom
  • Shopify

Writes back

  • Claims
  • Intake
  • Routed items
  • Priority tags
  • Claims
  • Intake
Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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