Cancellation Flow Agent
Processes cancellations per policy, communicates the refund position and offers alternative dates — every cancellation handled consistently.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Processes cancellations per policy, communicates the refund position and offers alternative dates — continuously, in your systems, in your tone.
In hospitality, processes cancellations per policy, communicates the refund position and offers alternative dates — every cancellation handled consistently — but doing it manually does not scale. Cancellation Flow is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
How it works
Cancellation Flow connects to Cancellations, Policy, Gorgias and your support stack. It reads your rules, brand voice and live data — then processes cancellations per policy, communicates the refund position and offers alternative dates — every cancellation handled consistently. Exceptions land with your team; everything else runs without another dashboard to check.
- Trigger identified — Cancellations · segment matched
- Personalise content — Policy · on-brand copy
- Timing & compliance — Send window · consent checked
- Send & track — ESP · opens · conversions
What it can deliver
- Cancellations
- Policy
- Sent campaigns
- Segment updates
Potential integrations
Cancellations · Policy · Gorgias · Zendesk · Intercom · Shopify
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset