Bug Report Triage Agent
Classifies incoming bug reports by severity and reproducibility, links duplicates and surfaces the highest-impact items to the product team — continuously, in your systems, in your tone.
Bug Report Triage Agent
Classifies incoming bug reports by severity and reproducibility, links duplicates and surfaces the highest-impact items to the product team.
Support
The problem
What this agent takes off your plate
In SaaS, classifies incoming bug reports by severity and reproducibility, links duplicates and surfaces the highest-impact items to the product team — but doing it manually does not scale. Bug Report Triage is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Classifies incoming bug reports by severity and reproducibility
- links duplicates and surfaces the highest-impact items to the product team.
- Bug Triage handled automatically against your rules
- Product handled automatically against your rules
How it works
From inbound to the right owner
Bug Report Triage connects to Bug Triage, Product, Gorgias and your support stack. It reads your rules, brand voice and live data — then classifies incoming bug reports by severity and reproducibility, links duplicates and surfaces the highest-impact items to the product team. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Classifies incoming bug reports by severity and reproducibility, links duplicates and surfaces the highest-impact items to the product team.
Outcomes
- Bug Report Triage runs without manual handoffs
- B2B SaaS companies spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
