Winback Flow Agent
Lapsed customers identified and winback sequences run that match their purchase history — reactivation without manual segmentation.
Winback Flow Agent
Identifies lapsed customers and runs the winback sequence that fits their history.
Email & Retention
The problem
What this agent takes off your plate
Customers go quiet and nobody notices until revenue drops. Winback campaigns are built once and never updated — wrong offer, wrong timing, wrong segment.
- Lapsed customers identified automatically by behaviour
- Winback offer matched to purchase history and LTV
- Sequences triggered at the right moment — not batch sends
- Non-responders escalated or moved to next sequence
How it works
From lapsed to reactivated
The agent identifies customers past their expected repurchase window, segments them by value and history, triggers the right winback sequence, and tracks reactivation — adjusting offer and timing based on response.
Why this agent
Identifies lapsed customers and runs the winback sequence that fits their history.
Outcomes
- Revenue recovered from lapsed customers automatically
- Segmentation stays current without manual list builds
- High-value lapses get personal attention
- Winback performance tracked per cohort
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
