Review Request Agent
Review requests timed to the delivery window — happy customers routed to public review, unhappy ones to support before they post.
Review Request Agent
Times review requests to the delivery window and routes happy ones to public, the rest to support.
Email & Retention
The problem
What this agent takes off your plate
Review requests sent too early get ignored; sent too late miss the moment. Unhappy customers leave public reviews because nobody asked them privately first.
- Requests timed to confirmed delivery — not order date
- Happy customers directed to the right review platform
- Unhappy signals caught and routed to support first
- Review volume grows without manual timing
How it works
From delivery to review
The agent tracks delivery confirmation, waits for the optimal window, sends the review request, routes positive responders to Google or Trustpilot, and sends negative signals to support before they become public reviews.
Why this agent
Times review requests to the delivery window and routes happy ones to public, the rest to support.
Outcomes
- More reviews from better timing
- Fewer public negative reviews
- Support resolves issues before they go public
- Review platform mix optimised automatically
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
