Review Request Agent
Times review requests to the delivery window and routes happy ones to public, the rest to support.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Review requests timed to the delivery window — happy customers routed to public review, unhappy ones to support before they post.
Review requests sent too early get ignored; sent too late miss the moment. Unhappy customers leave public reviews because nobody asked them privately first.
How it works
The agent tracks delivery confirmation, waits for the optimal window, sends the review request, routes positive responders to Google or Trustpilot, and sends negative signals to support before they become public reviews.
- Delivery confirmed — Shopify · carrier · 3PL
- Wait optimal window — Product type · delivery date
- Send review request — On-brand · platform linked
- Positive → public review — Google · Trustpilot · routed
- Negative signal — Routed to support first
What it can deliver
- Review requests
- Support escalations
- Review platform links
Potential integrations
Shopify · Klaviyo · Trustpilot · Gorgias · Judge.me
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset