Pre-arrival Agent
Sends a personalised pre-arrival email with check-in instructions, upsell options and curated local tips — continuously, in your systems, in your tone.
Pre-arrival Agent
Sends a personalised pre-arrival email with check-in instructions, upsell options and curated local tips — guests arrive informed.
Email & Retention
The problem
What this agent takes off your plate
In hospitality, sends a personalised pre-arrival email with check-in instructions, upsell options and curated local tips — guests arrive informed — but doing it manually does not scale. Pre-arrival is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Sends a personalised pre-arrival email with check-in instructions
- upsell options and curated local tips
- guests arrive informed.
- Pre-arrival handled automatically against your rules
How it works
End-to-end workflow
Pre-arrival connects to Pre-arrival, Guest Comms, Klaviyo and your email & retention stack. It reads your rules, brand voice and live data — then sends a personalised pre-arrival email with check-in instructions, upsell options and curated local tips — guests arrive informed. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Sends a personalised pre-arrival email with check-in instructions, upsell options and curated local tips — guests arrive informed.
Outcomes
- Pre-arrival runs without manual handoffs
- Hotels, restaurants and spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
