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Patient Satisfaction Agent

Sends structured satisfaction surveys, aggregates the responses and reports trends to practice management every month. Runs in the background so your team does not have to.

Patient Satisfaction Agent

Sends structured satisfaction surveys, aggregates the responses and reports trends to practice management every month.

Email & RetentionCSATQuality

Email & Retention

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Ideal forClinics, practices and healthcare providers

The problem

What this agent takes off your plate

In healthcare, sends structured satisfaction surveys, aggregates the responses and reports trends to practice management every month — but doing it manually does not scale. Patient Satisfaction is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Sends structured satisfaction surveys
  • aggregates the responses and reports trends to practice management every month.
  • CSAT handled automatically against your rules
  • Quality handled automatically against your rules

How it works

End-to-end workflow

Patient Satisfaction connects to CSAT, Quality, Epic and your email & retention stack. It reads your rules, brand voice and live data — then sends structured satisfaction surveys, aggregates the responses and reports trends to practice management every month. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Work arrivesCSAT · trigger fired
Patient Satisfaction processesQuality · rules applied
Validate outputQuality · policy check
Write backSystems updated · team notified
ExceptionHuman review when needed
Runs continuously in the background

Why this agent

Sends structured satisfaction surveys, aggregates the responses and reports trends to practice management every month.

Outcomes

  • Patient Satisfaction runs without manual handoffs
  • Clinics, practices and spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • CSAT
  • Quality
  • Epic
  • Cerner
  • Twilio
  • Klaviyo

Writes back

  • CSAT
  • Quality
  • Automated actions
  • Drafts & summaries
  • CSAT
  • Quality
Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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