NPS Follow-up Agent
Follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere.
A workflow template for a scoped build. Integrations, permissions and outcomes are confirmed with your team; this page is not a claim of an already deployed client system.
The work it handles
Follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — continuously, in your systems, in your tone.
In SaaS, follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere — but doing it manually does not scale. NPS Follow-up is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
How it works
NPS Follow-up connects to NPS, Feedback, Klaviyo and your email & retention stack. It reads your rules, brand voice and live data — then follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere. Exceptions land with your team; everything else runs without another dashboard to check.
- Trigger identified — NPS · segment matched
- Personalise content — Feedback · on-brand copy
- Timing & compliance — Send window · consent checked
- Send & track — ESP · opens · conversions
What it can deliver
- NPS
- Feedback
- Sent campaigns
- Segment updates
Potential integrations
NPS · Feedback · Klaviyo · Shopify · Recharge · Postscript
Access and support are confirmed during scoping. Consequential actions follow the agreed approval rules.
Ownership and operation
Enterprise builds include the agreed code and documentation in your environment. Your team can operate the system, or scope ongoing 187N support.
Review security and data flows ↗Related workflows
Your next operating asset