NPS Follow-up Agent
Follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — continuously, in your systems, in your tone.
NPS Follow-up Agent
Follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere.
Email & Retention
The problem
What this agent takes off your plate
In SaaS, follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere — but doing it manually does not scale. NPS Follow-up is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.
- Follows up on every NPS response: thanks promoters
- asks detractors what went wrong and escalates to the CSM
- feedback that goes somewhere.
- NPS handled automatically against your rules
How it works
From trigger to send
NPS Follow-up connects to NPS, Feedback, Klaviyo and your email & retention stack. It reads your rules, brand voice and live data — then follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere. Exceptions land with your team; everything else runs without another dashboard to check.
Why this agent
Follows up on every NPS response: thanks promoters, asks detractors what went wrong and escalates to the CSM — feedback that goes somewhere.
Outcomes
- NPS Follow-up runs without manual handoffs
- B2B SaaS companies spends less time on repeat work
- Consistent output every time — not when someone gets to it
- Full trace in your existing systems
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
