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Legal Client Feedback Agent

Requests satisfaction feedback after matter closure and feeds the results to management — continuously, in your systems, in your tone.

Legal Client Feedback Agent

Requests satisfaction feedback after matter closure and feeds the results to management — client experience measured, not assumed.

Email & RetentionFeedbackNPS

Email & Retention

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Ideal forLaw firms and in-house legal teams

The problem

What this agent takes off your plate

In legal practice, requests satisfaction feedback after matter closure and feeds the results to management — client experience measured, not assumed — but doing it manually does not scale. Legal Client Feedback is the kind of work that piles up when nobody has dedicated time for it. Context is scattered, SLAs slip, and your team ends up on repeat work instead of the decisions that matter.

  • Requests satisfaction feedback after matter closure and feeds the results to management
  • client experience measured
  • Feedback handled automatically against your rules
  • NPS handled automatically against your rules

How it works

From source to destination

Legal Client Feedback connects to Feedback, NPS, Clio and your email & retention stack. It reads your rules, brand voice and live data — then requests satisfaction feedback after matter closure and feeds the results to management — client experience measured, not assumed. Exceptions land with your team; everything else runs without another dashboard to check.

Running agent
Source change detectedFeedback · master updated
Validate & transformNPS · format rules
Push to destinationChannels · systems synced
Confirm write-backStatus logged · errors flagged
Every channel stays current automatically

Why this agent

Requests satisfaction feedback after matter closure and feeds the results to management — client experience measured, not assumed.

Outcomes

  • Legal Client Feedback runs without manual handoffs
  • Law firms and spends less time on repeat work
  • Consistent output every time — not when someone gets to it
  • Full trace in your existing systems

Connects to

  • Feedback
  • NPS
  • Clio
  • DocuSign
  • Microsoft 365
  • Klaviyo

Writes back

  • Feedback
  • NPS
  • Synced records
  • Error logs
  • Feedback
  • NPS
Owned outputs from your own data

Turn tangled operations into clean, owned automation.

187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.

Speak to an operator in your industry — within 24 hours.

See how 187N turns your operation's manual work into owned, running automation.

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